FAQ
What areas do you serve?
Balloons by Claudette serves mostly the South Jersey, Gloucester County Area. Areas outside this region are still an option for an additional travel fee.
Do you charge for delivery?
Yes. Delivery fee has a base rate of $25 or is based on your location at $2/mile.
What type of payment do you accept?
We accept cash or check payable to "Balloons by Claudette LLC".
We also accept Venmo or PayPal (which are subject to a 3% processing fee).
DEPOSIT AND FINAL PAYMENT
A 50% deposit is required to secure your booking, and all deposits are non-refundable. The remaining balance is due one week prior to your installation date. Failure to make the final payment will result in the forfeiture of your deposit and cancellation of the installation.
CANCELATION POLICY
Payments are non-refundable. If your event is cancelled, a credit will be applied to your account, which you can use for a future order.
LIGHT-UP MARQUEE AND BACKDROP RENTAL POLICIES
Damage: The client is responsible for the proper use of rented equipment and will be held accountable for any damage or loss caused by misuse by the client or their guests. The client is also liable for any theft of Balloons by Claudette LLC equipment. All broken or damaged items must be returned. The client will be billed for any damages to the rentals. Additionally, the client will be charged the replacement cost for any equipment not returned to Balloons by Claudette LLC.
Rental Use: The client agrees to the safe and proper use of the rental equipment, ensuring it is used only at the event venue and solely for its intended purpose as installed. The client is responsible for the equipment from the time of setup until pickup and assumes all risk of loss during that period.
Do you come back and take down the installation?
Once the event as ended, the balloon breakdown is the clients responsibility.
If your balloon design includes any of our rentals, we will pickup and breakdown for a fee depending on location.
Rental drop off to our balloon studio is always an option.
What items do you have available for pickup?
Grab + Go balloon garlands, columns, mosaics, light-up marquees, tabletops, centerpieces and helium balloons are all available to be picked up along with some other rentals. An SUV is required for larger pick up items with the seats down and the back completely empty.
How long do your balloons last?
While we cannot make any guarantees, indoor balloon decor this is air-filled balloons can last days, weeks and sometimes even months! Over time balloons will oxidize and the color and shine will be affected as the days go by.
Helium filled balloon have a much shorter lifespan lasting only 3-5 days.
Outdoor balloons are susceptible to the elements and have a higher risk of popping in direct sun.
Lighter colors do best in the sun.
What is the best way to place an order?
Start by checking out our website and/or socials. Find something you like, text us or complete our Inquiry form. This is NOT an official order and do not consider it confirmed until you have heard back from me. I will reach out within 24-48 hours to discuss your order. An invoice will be sent for your review. Once that invoice is approved by you I will mark you on my calendar for final booking.
Where do I pickup my balloons?
Our balloon studio is located at 190 Cumberland Avenue, Sewell, NJ 08080
About my balloons.....
Balloons by Claudette only works with the highest quality latex and foil mylar balloons on the market. Our latex balloons are natural rubber and 100% biodegradable. We ask that you dispose of them properly once popped and NEVER release balloons.
How do you give back?
A recurring donation from Balloons by Claudette LLC is sent to the Pitt Hopkins Research Foundation in honor of our son. If you'd like to read more, please visit www.pitthopkins.org.
Safety Waiver
You are assuming the risk of any injury or any damage that may occur through any service or product provided by Balloons by Claudette LLC. This includes, but is not limited to personal injury, property damage, choking or allergies.
Weather Policy
We discourage outdoor balloon installations in extreme heat and cold weather. The heat causes the balloons to expand and pop, while the cold causes deflation. We strongly prefer not install in the rain or strong winds.
Terms and Conditions
All sales are final. Once your balloons are picked up or installed, Balloons by Claudette LLC cannot guarantee the lifespan of the balloons. We use the highest quality balloons, however, balloons can be adversely affected by factors such as weather or rough handling. We use wall safe hooks and tape if we are not attaching to a permanent fixture. In unexpected circumstances or if improperly removed, there is a risk of wall damage.